Legal

Privacy Policy

Last updated: 20 March, 2026

Converc ("we", "our", "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

a. Information You Provide

  • Name, email address, and account details
  • Billing and subscription information
  • Support communications

b. Automatically Collected Information

  • IP address and device information
  • Usage data (call duration, timestamps, feature usage)
  • Browser and operating system details

c. Call Data

  • Call metadata (not content by default)
  • Recordings only if explicitly enabled by the Customer

2. How We Use Information

We use your information to:

  • Provide and operate the Service
  • Track usage and billing
  • Improve performance and reliability
  • Provide customer support
  • Comply with legal obligations

3. How We Share Information

We do not sell personal data.

We may share information with:

  • Trusted infrastructure and service providers
  • Payment processors
  • Legal authorities if required by law

All third parties are required to protect your data.

4. Data Retention

We retain data only as long as necessary to:

  • Provide the Service
  • Meet legal and accounting requirements
  • Resolve disputes

Customers may request data deletion subject to legal obligations.

5. Security

We implement industry-standard security measures including:

  • Encrypted communication
  • Access controls
  • Secure infrastructure providers

However, no system is 100% secure.

6. Cookies

We may use cookies and similar technologies to:

  • Maintain sessions
  • Improve user experience
  • Analyze usage trends

You can control cookies through your browser settings.

7. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your data
  • Correct inaccuracies
  • Request deletion
  • Object to processing

Requests can be sent to: mehul@converc.com

9. Changes to Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page.

10. Contact

For privacy-related questions, contact:

mehul@converc.com