Terms of Service

1. Description of Service

Converc provides a website-embedded calling widget that enables real-time audio and video communication between website visitors and representatives of a business ("Customers").

We act as a technology platform only and do not control, monitor, or participate in the content of calls unless explicitly stated.

2. Eligibility

You must be at least 18 years old to use the Service.

By using Converc, you represent that you have the legal authority to enter into this agreement.

3. Accounts and Access

• Customers are responsible for maintaining the confidentiality of their account credentials.
• You are responsible for all activity that occurs under your account.
• You agree not to share access credentials with unauthorized users.

4. Usage and Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation
• Harass, abuse, threaten, or harm others
• Transmit illegal, offensive, or harmful content
• Record calls without proper consent where required by law
• Attempt to reverse engineer, disrupt, or misuse the platform

We reserve the right to suspend or terminate accounts that violate these rules.

5. Call Data and Communication

• Call metadata (such as duration, timestamps, participants, and usage metrics) may be stored for billing, analytics, and service improvement.
• Audio/video streams are transmitted securely using third-party real-time communication infrastructure.
• Call recordings, if enabled by the Customer, are the Customer's responsibility and subject to applicable consent laws.

6. Billing and Usage Limits

• Plans may include usage-based limits (e.g. minutes per month).
• Exceeding plan limits may result in overage charges, throttling, or service suspension.
• All fees are non-refundable unless explicitly stated otherwise.

7. Third-Party Services

Converc may rely on third-party services (e.g. cloud infrastructure, real-time communication providers). We are not responsible for outages or issues caused by third-party services beyond our control.

8. Intellectual Property

All rights, title, and interest in the Service, including software, branding, and documentation, belong to Converc.

You may not copy, modify, distribute, or create derivative works without our written consent.

9. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or for operational or legal reasons.

You may stop using the Service at any time.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied.

We do not guarantee uninterrupted or error-free operation.

11. Limitation of Liability

To the maximum extent permitted by law, Converc shall not be liable for:

• Lost profits or revenue
• Loss of data
• Business interruption
• Indirect or consequential damages

Our total liability shall not exceed the amount paid by you to Converc in the preceding 12 months.

12. Changes to Terms

We may update these Terms from time to time. Continued use of the Service constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms, contact us at:

mehul@converc.com