Basics
Availability
Control when reps can receive calls.
How availability works
Converc only shows the badge when at least one rep is available. A rep is available when:
- Their manual schedule says they are available right now.
- If Google Calendar is connected, they are not busy in the selected calendar.
Configure hours
Go to Settings → Availability and set your weekly schedule and timezone.
ICConverc
Dashboard
Calls
Inbound Calls
History
Availability
Widget
Settings
Billing
Availability
Set working hours and connect your calendar to block busy times.
Working hours
Set the hours you are available for live calls.
MondayAvailable09:00 AMto11:59 PM
TuesdayAvailable09:00 AMto11:30 PM
WednesdayAvailable09:00 AMto05:00 PM
ThursdayAvailable02:00 AMto10:30 PM
FridayAvailable09:00 AMto10:00 PM
SaturdayAvailable09:00 AMto10:00 PM
SundayAvailable09:00 AMto11:59 PM
Common gotchas
- A calendar event marked Busy will block availability, even if it's a meeting you plan to take.
- If no reps are available and Hide when unavailable is enabled, the widget stays hidden.
⏱
Plan usageUnlimited minutes on your plan.
Available to take calls right now.
A
Alex Johnson
alex@yourcompany.com
Available
⏱
Plan usageUnlimited minutes on your plan.
Unavailable — Busy on Google Calendar.
A
Alex Johnson
alex@yourcompany.com
Unavailable
Having issues? hello@converc.com.