Common Issues

Widget not showing

• Confirm the domain matches exactly (for example www.example.com vs example.com).
• Check that the public key is correct.
• Verify your reps are available.

Widget loads but badge is hidden

• Hide when unavailable is enabled and there are no available reps.
• A connected calendar has a Busy event at the current time.

Calls not connecting

• Ensure camera and microphone permissions are allowed.
• Check that the browser isn't blocking third-party iframes.

Still stuck?

Open DevTools → Network and verify:

• https://api.converc.com/widget.js returns 200.
• https://api.converc.com/widget/config?public_key=...&domain=... returns 200.