Common Issues

Widget not showing

• Confirm the domain matches exactly (for example www.example.com vs example.com).
• Check that the public key is correct.
• Verify your reps are available.

Widget loads but badge is hidden

• Hide when unavailable is enabled and there are no available reps.
• A connected calendar has a Busy event at the current time.

Calls not connecting

• Ensure camera and microphone permissions are allowed.
• Check that the browser isn't blocking third-party iframes.

Screen sharing on iPhone / iPad

Screen sharing isn't available on iPhone or iPad. This is an Apple limitation, not a Converc one — Safari (and every iOS browser, since they all use Apple's WebKit engine) has no screen-capture API, so no website can share a screen on iOS. The screen-share button is hidden there automatically.

• Works on: Mac, Windows (any browser), and Android Chrome.
• Apps like Meet and Zoom only share an iPhone/iPad screen from their native apps (via Apple's Screen Broadcast), not from a browser tab.
• To share your screen, join the call from a desktop or Android device.

Still stuck?

Open DevTools → Network and verify:

• https://converc.com/widget.js returns 200.
• https://converc.com/api/widget/config?publicKey=...&pageUrl=... returns 200.